Twenty-two countries. One operating model.

From one country to twenty-two

The platform started in the company's Brazil operation. I brought it into Mozambique and proved it in operation, rolled it across five more African countries, and from 2014 took it global.

By the end it ran in twenty-two countries on five continents, in markets with radically different infrastructure conditions. I owned it end to end: the external software firm building it, the Azure data services and MDM infrastructure beneath it, a device fleet of more than 10,000 endpoints including refresh and support, and the capital case in every deployment country.

Five people reported to me directly. Functionally I worked through the head of IT in every country we operated in, roughly 200 IT professionals accountable for anything touching the platform, its infrastructure or the devices.

Rebuilding it without stopping it

By 2020 the platform was ten years old, which is old for software people depend on daily. I initiated and led its full re-specification and ground-up rewrite, deliberately pacing deployment to create engineering capacity, while keeping it running in production across nineteen countries under a tightening investment climate.

Modernizing something people depend on daily, without stopping it, is the hardest version of that job.